Returns & Refunds
Valley Of Silver Return & Refund Policy
At Valley Of Silver, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
Our return policy lasts for 14 days from the date your order is delivered. If more than 14 days have passed, we may be unable to offer a refund or exchange.
To be eligible for a return, your item must:
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Be unused and unworn.
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Be in the same condition as received.
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Be returned in its original packaging.
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Include proof of purchase or order confirmation.
How to Request a Return or Exchange
To initiate a return or exchange, please contact our customer support team with your order details and reason for the return. Our team will guide you through the return process and provide the return address if your request is approved.
Non-Returnable Items
Returns or refunds may not be accepted in the following situations:
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The item has been used, worn, altered, or damaged after delivery.
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The item is returned without its original packaging.
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The return request is made more than 14 days after delivery.
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The product was purchased during a clearance, promotional, or sale event (unless the item is defective).
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved, your refund will be processed through bank transfer or the original payment method where applicable. Refund processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after approval:
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Check your bank account again.
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Contact your bank, as processing times may vary.
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If the issue persists, please contact our customer support team for assistance.
Exchange Policy
We only replace items if they arrive damaged, defective, or if you receive the wrong item. Exchange requests must be submitted within 48 hours of receiving your order.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to:
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A defective item.
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A damaged item received upon delivery.
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An incorrect item sent by Valley Of Silver.
Original shipping charges are non-refundable unless the return is due to our error.
For your protection, we recommend using a trackable courier service when returning products. Valley Of Silver cannot be held responsible for returns lost during transit.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photographs of the issue. We will review your request and arrange an appropriate resolution.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact our customer support team. We are committed to ensuring a smooth and satisfactory shopping experience.
Thank you for choosing Valley Of Silver — The Aura of Men's Jewellery.